Shipping & Returns
SHIPPING POLICY
At FinAura, every order is carefully packaged using eco-friendly, recyclable materials — because sustainability doesn’t stop at our products.
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Processing Time: Orders are typically processed within 2–4 business days.
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Shipping Options: Standard and expedited shipping are available at checkout.
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Delivery Estimates: Standard shipping within the U.S. takes 5–10 business days depending on location.
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Tracking: Once your order ships, you’ll receive an email with tracking information so you can follow your package’s journey.
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Packaging: We use minimal, recyclable materials and biodegradable padding to protect your items safely and sustainably.
Please note: During peak seasons or holidays, processing times may be slightly extended.
Return & Exchange Policy
We want you to love your FinAura pieces as much as we do. If something isn’t quite right, we’re here to help.
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Return Window: Returns are accepted within 14 days of delivery.
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Condition: Items must be unused, in original packaging, and in the same condition they were received.
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Non-Returnable Items: Custom, limited-edition, or sale items cannot be returned.
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Exchanges: If your item arrives damaged or defective, contact us within 7 days for a replacement or store credit.
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Refunds: Once your return is received and inspected, refunds will be processed to your original payment method within 5–7 business days.
How to Start a Return
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Email support@finaura.co with your order number and reason for return.
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We’ll send you a return authorization and instructions.
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Ship the item back using the provided address.
Customers are responsible for return shipping unless the product arrived damaged or defective.