Store Policy
Customer Care
At FinAura, we believe that exceptional care doesn’t stop at the product — it continues with every interaction you have with us. Our customers are at the heart of everything we create, and we’re here to ensure your experience is as thoughtful and seamless as the products themselves.
Our Promise
Every FinAura piece is crafted and packaged with care, inspired by nature and designed to bring calm, coastal beauty into your home. If something doesn’t meet your expectations, we’ll do everything we can to make it right.
How We Support You
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Friendly Assistance: Our support team is always ready to help with product questions, order updates, or styling suggestions.
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Quick Response Times: We aim to respond to all messages within 1–2 business days.
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Flexible Solutions: Whether it’s a damaged shipment, missing item, or return request, we’ll work with you personally to resolve the issue.
Contact Us
You can reach us anytime through:
📧 support@finaura.co
📦 Order inquiries: Please include your order number for faster service.
⏰ Hours: Monday–Friday, 9 AM–5 PM CST
Our Care Philosophy
We treat every customer like part of the FinAura family — with honesty, kindness, and intention. Just as each product is made to bring balance and beauty to your space, our customer care is designed to bring ease and reassurance to your experience.
Privacy & Safety
At FinAura, your privacy and trust mean everything to us. We’re committed to protecting your personal information and creating a safe, secure shopping experience — from checkout to delivery.
Information We Collect
We collect only what’s needed to fulfill your orders and improve your experience:
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Personal details such as your name, shipping address, and email when you make a purchase or sign up for updates.
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Payment information, which is securely processed through trusted third-party providers.
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Website usage data, which helps us understand what you love most and enhance your browsing experience.
We never sell, rent, or share your personal data with anyone — ever.
How We Use Your Information
Your information is used solely to:
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Process and ship your orders
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Provide customer support
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Share updates, special offers, or product news (only if you’ve opted in)
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Improve our website and customer experience
Payment Safety
All transactions are processed through secure, encrypted payment gateways that meet industry-standard PCI-DSS security requirements.
FinAura never stores your credit card details or personal financial information.
Cookies
Our website uses cookies to personalize your shopping experience and remember your preferences. You can disable cookies in your browser at any time, though some features may not function fully.
Your Rights
You can request to view, update, or delete your personal data at any time by contacting us at support@finaura.co. We’ll always respect your privacy choices.
Our Promise
FinAura is built on transparency, care, and integrity — the same values that guide our products. Just like our pieces, your information is handled thoughtfully, securely, and with respect.
Payment Methods
- All Major Credit / Debit Cards
- PAYPAL